Terms & Conditions

About Us

At Fortress Distribution our aim is to provide you with the highest quality service possible. If you have any suggestions or comments please email us at sales@fortressdistribution.co.uk.

Our Contact details:

Trading address: 3-4 Mill Lane, Woolstone. Milton Keynes, MK15 0AJ
Registered Office: Fortress Distribution Limited 22 St John Street, Newport Pagnell, Buckinghamshire, MK16 8HJ.
Registered in England: Number 8025058
VAT Reg No: 133 1120 77
Phone: 01908 676869
Email: sales@fortressdistribution.co.uk

Making A Purchase

To make a purchase, browse our Order section, and select the number of each item you wish to buy. After you have finished your selection, click on "Order Now" and you will be asked for a few details that we need to be able to satisfy your order. Please note we cannot accept telephone orders.

We can only accept orders from within the United Kingdom. We accept credit card and debit card payments.

All items are shown in £ sterling. Fortress Distribution reserves the right to change any advertised price at any time.

Every attempt has been made to ensure that the prices and details of products on this website are correct. If we find we have made an error before we dispatch your order we will contact you to advise of any price or specification changes. If after receiving your goods, you feel the goods do not match their description on the website then please follow our standard returns policy.

Shipping And Handling

Orders are dispatched in 2-3 working days using a 48 hour courier service. Delivery is charged at £3.50 for orders under £50 and £7.50 for orders over £50.

Delivery Schedule

Out of stock Item(s) out of stock will be indicated on the website. However, in the event that you order an out of stock item, we will contact you within 48 hours to give you the expected delivery time and the option to cancel.

Tax Charges All prices on the website are exclusive of VAT which will be charged at the standard UK rate of 20%.

Credit Card Security Online payments by credit and debit card are processed using Sage Pay secure payment gateway service. The latest encryption technology (SSL) is used to enable secure transfer of your personal data over the Internet.

Guarantee

We want happy customers:

  • Fortress Distribution is subject to UK consumer law.
  • All our products come with a full manufacturers guarantee.
  • We will only charge your credit/debit cards when goods are dispatched.
  • All your details are treated as strictly confidential.

Reaching Us If you need to reach us, please email us on sales@fortressdistribution.co.uk, alternatively, you can call on 01908 676869 or write to us at: 3-4 Mill Lane, Woolstone. Milton Keynes, MK15 0AJ.

Privacy Policy

Fortress Distribution will not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. Information and data collected by this site is used to:

  • Take and fulfil customer orders
  • Administer and enhance the site and service
  • Only disclose information to third-parties for goods delivery purposes

Returns Policy

If you have received a product from us that is faulty you MUST first contact us before returning the item. ALL goods must be returned with a copy of the relevant invoice.

We are happy to refund or replace any faulty goods, provided the returned goods are in a saleable condition. However, you will be liable for any postage charges on these goods.

Refunds will only be provided using the same payment card used to place the order. The Company reserves the right to refuse the Customer credits and refunds in the event of goods being returned in a used and/or unsaleable condition.

We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Our liability to you shall not in any event include losses related to any business of yours, such as loss of profits or business interruption; neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these Terms and Conditions or our legal duties.

Damaged & Missing Products: The Customer must make any claims for damaged or missing products within 3 working days of receipt of delivery. Fortress Distribution reserves the right to refuse any claims made after 3 working days. This does not affect the Customer’s statutory rights.